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FAQ

Getting Started

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3 months

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ACCOUNTS

Clones

Up to 20 clones per month

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Business, Technology

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1 User

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Lottie Animation

3 months

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3 months

DESIGN INTERACTIONS

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You get a Sidekick device, stand, USB-C cable and power brick along with all the software required to run Sidekick and full support from our team. We pay for all of the shipping costs.

How many Sidekicks can be connected on a team?

What do I get for the monthly subscription?

We built Sidekick to handle teams of all sizes.

What happens once I order Sidekicks for my team?

In the checkout flow, you should have given us the emails of all of your teammates. We'll handle getting all of the shipping addresses and then we'll ship the Sidekicks out. Each Sidekick comes with setup instructions so each teammate can get started on their own device.

What do I need in my home?

Sidekick just needs power and WiFi. We provide everything else.

Do you accept other forms of payment?

Yes, if you are unable to pay with a credit card please reach out to help@sidekick.video and we can configure billing via ACH or other means.

About Sidekick

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Clones

Up to 20 clones per month

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Business, Technology

User Limit

1 User

DESIGN INTERACTIONS

Lottie Animation

3 months

Design Interactions

3 months

DESIGN INTERACTIONS

Clones

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-

ACCOUNTS

Clones

Up to 20 clones per month

Categories

Business, Technology

User Limit

1 User

DESIGN INTERACTIONS

Lottie Animation

3 months

Design Interactions

3 months

DESIGN INTERACTIONS

Clones

Categories

-

See here.

How much space does a Sidekick device take up?

How do teams use Sidekick day-to-day?

Sidekick stands upright at 9 inches tall by 6 inches wide.

Is it distracting to have a Sidekick on my desk?

Sidekick's microphone is muted by default, preventing unwanted noises from coming through.

Using Sidekick

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Clones

Up to 20 clones per month

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Business, Technology

User Limit

1 User

DESIGN INTERACTIONS

Lottie Animation

3 months

Design Interactions

3 months

DESIGN INTERACTIONS

Clones

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-

ACCOUNTS

Clones

Up to 20 clones per month

Categories

Business, Technology

User Limit

1 User

DESIGN INTERACTIONS

Lottie Animation

3 months

Design Interactions

3 months

DESIGN INTERACTIONS

Clones

Categories

-

See here.

What do I do with Sidekick when I have a meeting on Zoom/ Hangouts/ BlueJeans?

How do I use Sidekick?

Use the "Meeting Mode" feature on Sidekick.

Everyone on your team will see that you're in Meeting Mode, and they know not to bug you. When you're "in a meeting", nobody can hear you and you can't hear anyone else through Sidekick — this is to prevent anyone from disrupting your meeting.

We built meeting status because we wanted make it even easier to stay in the call (and not have to remember to rejoin Sidekick after each meeting).

How should I use Sidekick if I work in multiple locations throughout the day?

We recommend setting up multiple stands in the places you work most frequently. Please let us know at help@sidekick.video, and we'll ship you additional stands free of charge.

How does audio work on Sidekick?

When in the room, audio is muted by default to minimize distractions. When you need to speak to a teammate, just tap the Sidekick to unmute your audio.

Features like Meeting Mode and Focus Mode also mute your device so you're not distracted by the room.

Privacy and Security

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Business, Technology

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Lottie Animation

3 months

Design Interactions

3 months

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Clones

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-

ACCOUNTS

Clones

Up to 20 clones per month

Categories

Business, Technology

User Limit

1 User

DESIGN INTERACTIONS

Lottie Animation

3 months

Design Interactions

3 months

DESIGN INTERACTIONS

Clones

Categories

-

Yes. Sidekick uses end-to-end encryption to keep your conversations secure. You can read more here.

Are conversations recorded?

Is communication through Sidekick encrypted?

No. The video and audio are never recorded. You can read more here.

Can I mute my Sidekick or turn off the video?

Yes. We respect the privacy of our users which is why data security is so important to us.

Sidekick's microphone is default muted to prevent distracting noises from coming through. You can toggle the camera off in the Sidekick app when you need to.

Support

ACCOUNTS

Clones

Up to 20 clones per month

Categories

Business, Technology

User Limit

1 User

DESIGN INTERACTIONS

Lottie Animation

3 months

Design Interactions

3 months

DESIGN INTERACTIONS

Clones

Categories

-

ACCOUNTS

Clones

Up to 20 clones per month

Categories

Business, Technology

User Limit

1 User

DESIGN INTERACTIONS

Lottie Animation

3 months

Design Interactions

3 months

DESIGN INTERACTIONS

Clones

Categories

-

All Sidekick plans start with a 1-month free trial. The trial begins once all teammates receive their Sidekick devices.

If you cancel your Sidekick subscription for any reason within 1 month after delivery, we'll send you prepaid return labels. You'll never be charged.

If you decide to keep your Sidekick subscription after 1 month, you will be charged $25/user/month. You can still decide to cancel anytime after the trial, and we will still send prepaid return labels for free.

What do I do if I have a problem?

How does the 1 month trial work?

Full support is included with your monthly subscription. Please reach out to help@sidekick.video or call us at 646-360-0756, and we will take care of it.

How do I cancel my subscription?

Email us at help@sidekick.video and we will cancel.

Do I own the hardware?

No, you are renting the hardware from Realism Labs Incorporated (dba Sidekick). This lets us upgrade your Sidekick to new versions and replace defective units at no cost to you.

I have a unique situation, can you help?

Yes. We are happy to work with you to find a solution that works for your specific problem. Please reach out to help@sidekick.video or call us at 646-360-0756.

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Our 1-month free trial is 100% free.
Hardware, shipping, and returns included.

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